MANAGED SERVICES Provider (MSP)

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Our Unique Approach to Managed Services

Our Managed Service Provider (MSP) contracts are a bit different than our competitors.  Our services are specifically tailored to fit your needs & requirements.  inSync Computer Solutions will work with your present IT infrastructure. but if your environment needs upgrading, we provide cost-effective alternatives to give your business the best technical options available for a 5 year solution.  We make sure your  IT infrastructure is robust, redundant & secure.

And to seamlessly accomplish very complex projects, we have a gifted technical team that works well together & are seasoned, trained & have years of IT experience.  We employ the best team of engineers in Southern California but part of our hiring process is finding engineers that are also respectful & friendly to our clients & our team.  

What we don't do:

We don't lease licenses, equipment or host application for our clients primarily because it's not cost effective & complicates the relationship between your MSP & your business.  inSync believes that purchasing your hardware & software allows your business to be independent from your MSP which we feel is in your best interest. 

The bottom line:

Our job is to look out for your best interests.  Keeping your IT infrastructure independent from your managed service provider allows your business the freedom to part ways without any unnecessary complications.  These are just some of the many good reasons our clients remain for years, some for as long as 27 years.

A Trusted IT Partner & Resource for 28 Years.

TAILORED TO MEET YOUR NEEDS

 

All TECHNOLOGY SUPPORTED

 

The three tiers of service we provide your business:

 
1. Proactive IT:
Strategic evaluation, tactical planning & budgeting for technology upgrades that provides flexibility and scalability.


2. Preventative IT:
24/7 cloud-based monitoring solution to immediately identify problems before operations are disrupted.

3. Responsive IT:
Our resource team is there when you need us most.  We always answer our telephone & email within minutes so that emergencies can be addressed immediately, either remotely or onsite.  But, if we're doing our job right, & we do, there are literally very few emergencies.

PERSONALIZING OUR MANAGED SERVICES
TO SUPPORT YOUR UNIQUE BUSINESS

For Every Client

We assign a certified & experienced senior engineer to act as your IT manager.
The engineer assigned becomes a dedicated resource for your business - managing & maintaining your network, becoming the expert on your IT environment.  He anticipates upgrades & provides proposals for budgetary purposes.  But you are not dependent upon a single skillset because we work as a team to discuss upgrades, difficult problems...

We provide quarterly "State of the Union" IT meetings for C-level execs.
We report on the current state of your IT infrastructure, recommended hardware & software upgrades that may be required, as well as projected costs associated with the upgrade.  We explore business problems that may be solved with technology, and discuss additional ways to cut unnecessary repetitive costs to decrease your annual IT overhead.
 

And our technology CFO brings a cost versus benefit approach to technology.

Is technology costing more every year?  As your IT partner, one of our major roles is to watch your bottom line & avoid costly technical solutions.  We have seen some pretty extreme examples of IT companies or internal employees putting their clients/employers at risk financially with:
 

  • Cloud or IT solutions that were too cost prohibitive;

  • End-of-life hardware & software causing security risks or taking their businesses down for prolonged periods of time;

  • Successful ransomware attacks due to lack of IT security, proper backups...

Our clients experience 24/7 uptime with IT solutions that protect & secure their IT infrastructure.

OUR TWO SERVICE OPTIONS

 

Silver Managed Services Package

An Annual Contract


This remote support contract program offers:

  • Unlimited Remote Support for IT Infrastructure: all hardware software, data...

  • 24/7 Helpdesk Support

  • 24/7 Monitoring & Management

    • Including Event Logs, Log files, drive space, hardware failures, outages...​

  • Proactive IT Support

  • IT Security

  • Regularly Scheduled Backups

  • Firewall & Switch Management

  • Antivirus Protection for Servers & Desktops

  • Monthly Server & Desktop Security Updates

  • User Administration & Decommissioning

  • License & Inventory Management

  • Vendor Management

  • Purchasing Hardware & Software

The silver package does not cover onsite support which would be billed at our Time & Materials rate.  For projects not covered by the contract, such as upgrading servers, we provide a "Do Not Exceed" fixed price quote which caps the maximum amount that can be invoiced but, if it takes less time, then we charge only for the time worked.

There is no charge for travel time & no surcharge on our hourly rate for off-hours IT support.

 

Gold Managed Services Package

An Annual Contract

Includes all of the services in the Silver Package and:

  • Unlimited Onsite IT Support

  • After Hours IT Support

  • Hardware & Software Upgrades including 20% of desktops, firewalls, switches...

  • Excludes Server Upgrades

Providing regular onsite support is part of our Gold support model because we believe there is value in getting to know our clients & their employees,  & seeing issues first-hand, to quickly solve problems. The Gold Package is designed to be more inclusive rather than exclusive. 

 

WE START EVERY ENGAGEMENT WITH A:

FREE IT INFRASTRUCTURE AUDIT

A free, high level audit designed to provide a snapshot of your current IT infrastructure.

To detect possible weaknesses with your hardware, security, backup solutions...

To assess risks that could cause potential downtime or security risks. 

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